5 Smart Tech Solutions to Boost Your Business

In today’s world, small and medium sized businesses are shifting their trends to equip their workplace with the latest technology. It helps them to conduct business in a strategic way and plan their business to get the competitive edge. Shifting the trend towards technology helps better product development, customer tracking and the marketing process.

You might have taken steps to get your business invested in the latest technology, but there may be a number of things that you have not yet considered. The following strategies will help you perform your tasks in a timely manner. Time saving and accuracy of work will be enhanced, allowing you to conduct your business more effectively. Here are some of the technology-based strategies that will help you in boosting your business.

1. Using Social Media to Boost Sales

Social media networks are helping small and medium sized businesses attract more customers and target them effectively. Social networks such as Twitter, Facebook and LinkedIn are driving tools for your business to boost sales. With the proper implementation of social media strategy, you can enhance your brand, become prominent and interact with both your existing and potential customers as well as building an online community. There are several online communities that can provide a platform for your business which will help keep you ahead of your competitors. Hire a social media strategist to boost your sales.

2. Ensure Proper Online Platforms to Conduct Business

Things have changed a lot with the evolution of technology and that is why most companies are using different online systems to conduct an effective business operation. For example, finance managers use QuickBooks and Oracle to conduct all financial transactions, reporting and forecasting. Rather than relying on paperwork, the managers can easily conduct financial management in less time.

Similarly, Customer Relationship Management (CRM) is helping owners build a better relationship with customers, checking on their past transactions and communicating with them.

Workload management has made it easy for owners to keep track of their employees on their tablet or mobile without having to meet with them directly at a designated place.

You can adopt these systems according to your business nature and requirements.

3. Connecting Teams Virtually Within the Company

Create employee portals and team sites to help individuals work successfully across the organization, irrespective of where the location is or the team. You will wipe out “corporate silos” that cut off communication because workers can now use technology to connect with others working on similar projects or find specialists to answer their questions throughout the organization.

4. Implementation of the Cloud System

The Cloud System is a very useful system used today by many small and large companies and has moved the technology paradigm for private companies. The Cloud System is a reliable and inexpensive way to store important documents, files and other business related items. With different plans from monthly to yearly packages offered at a low price, you can simply store your documents online. It will not only give you a safe platform for storage, but it will also allow your employees to access the documents, no matter where they are.

5. Develop a Mobile Application

We have all been reliant on technology, and the next step is developing a mobile application for your business which can bring about an interesting change. A well designed application for your business can open up the opportunities to build customer interaction and give them updates about your business. People are frequently on the move and don’t have time to access your website on a laptop. With a simple mobile application, your customer can get the latest updates about your business and stay in touch with just a single tap.

I hope that these tips will help you generate more traffic towards your business. By shifting your business to different technology-based strategies, you can generate additional revenue and manage your time and employees more effectively.

My name is Tahir & I work with Makesbridge.

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Micro-Optics: Manufacturing, Testing and Characterization Processes

Micro-optics has opened up a new world of optics for people today. They are not just the basis of modern high-tech microelectronics, but are can successfully produce creative solutions by rightfully combining the traditional optical technologies with its modern counterpart. The manufacturing process of micro-optics includes advanced light use and cutting-edge optical features and functionality. This technology helps to create customized solutions to meet your customer requirements, easily and quickly.

There are companies that produce micro-optic products offering excellent performance and leveraging the state of the art fabrication technologies. These products help to meet specific needs of customers and covers fast and flexible prototyping to large-scale production of diffraction, refractive and hybrid micro-optics. Use of deep UV and long wave infrared is also noted.

One of the most popular manufacturing processes is wafer-based. It is a standard technology used in the semiconductor industry. Experts believe for manufacturing high-quality products, wafer-based microlens technology is most hopeful. It uses processes like resist coating, lithography, reactive ion etching, and more. You can use this technology to produce 10 microns to 2mm diameter as well as aspherical lens with outstanding uniformity and right lateral positions.

One of the main areas of concern for micro-optics part is the correct choice of manufacturing process. In addition, for testing, people must take special care. Due to small size of microlens openings, there is limitation of measurement accuracy by fringes number and sampling accuracy. However, the current scenario doesn’t offer proper testing and characterization. Testing equipment in the semiconductor industry or test equipment from traditional optical manufacturing is not suitable for these kind of products and services.

Wafer-based technology uses standard semiconductor rules and apparatus. Actually, the semiconductor industry is the leader with high amount of investment made in high-tech modern tools and apparatus. One of the prime benefits of manufacturing micro-optics is the use of all equipment that the semiconductor industry uses for its own needs. So it is quite cost-effective. Moreover, since all processes depend on standard technologies of the semiconductor industry, so quality has nothing to do with your budget.

However, one area of concern is the use of instruments for testing microlenses. It is still outdated and not developed for ensuring high quality and accuracy. For example, if you want to test interferometrical of small microlens you have to combine interferometer with a microscope for adequate magnifying of observed fringe patterns. If you want to test large microlenses, you need more advanced, fast equipment which is now unavailable. Since the micro-optics industry is still very new, this lack of adequate instruments is serving as a constraint to manufacturing, testing and characterization.

Research institutions or the manufacturing companies themselves develop most of test instruments that we use in the micro-optics industry these days. Since this industry is not yet popular, manufacturers built instruments in small quantity only. Therefore, the lack of instruments is a burning problem in this field. In the manufacturing phase, process optimization is directly dependent on the ability to measure products quality.

Singh Vikash is an optical expert having years of experience in writing on topics such as optical manufacturing and recently on micro optics manufacturing, testing and characterization. In this article, he discusses about wafer-based micro optics manufacturing process and its drawbacks.

A Quick Guide to Comparing In-House Vs Outsourced Contact Center Costs

If you’re already managing an in-house contact center, you know that navigating the natural peaks and valleys of call volume presents a complex challenge when calculating call center costs. You know that the ratios and formulas are multifaceted, which can make a direct comparison between in-house and outsourcing a little difficult.

When you need to present a business case complete with outsourced contact center costs, you need to break down the numbers in a way that makes sense. Below, we look at the multiple factors that go into the call center cost comparison.

Productive vs. Non-Productive Agent Time

In addition to investing in agent recruiting when you staff and train an in-house team, you’re paying for every minute of the time they’re there. From the moment they enter the office, their time is spent settling in for the day, taking calls, taking breaks, engaging in training and coaching activities, as well as the time spent in ready waiting during lulls in arrival patterns. Each minute affects your bottom line.

In sharp contrast, when you outsource your contact center, you’ll only be paying for productive agent time. Typically, you can project an estimated 85% productivity rate, so instead of paying 100% of your agent’s work hour, you can cut those hourly costs by about 15%. That represents significant savings right out of the gate.

Management of Call Center Agents

When staffing your in-house contact center, you’ll also have to hire front line supervisors or coaches as well as program managers for the team. In doing so, you’ve just added yet another line to your call center budget.

In contrast, when you outsource your call center, program management costs (including those frontline supervisors) should be automatically included in the agent rate. (If your vendor doesn’t include program management in your per minute or per hour rate, we should talk… )

Reporting

Every successful call center needs to keep a painstakingly close eye on quality assurance. The metrics produce an abundance of data, and include factors like first-call resolution, response times, average handling time, customer satisfaction, service level, net promoter scores, and more.

A great contact center reporting team will go beyond the gathering of data to offering value-added analysis that supports your decision-making. Every call center needs information management professionals supported by appropriate tools and technology to fully leverage the data you absorb daily. Add at least two more budget lines to your in-house call center here. On the other hand, when you consider outsourcing your call center, this cost is usually already tied into the agent rate.

Call Center Infrastructure

With in-house centers, you’re on the hook for every component of the supporting infrastructure. These overhead costs include your facilities, telephony, workstations, and more; not to mention any IT staff you’ll need to hire to provide tech support.

This is a cost that isn’t going to go away – every three to five years, you’re going to start thinking about upgrading. Ask your tech team: major systems upgrades are expensive – both in terms of direct expense and the time and focus of your internal tech resources.

Once again, in an outsourced arrangement, the hard and soft costs of systems, maintenance, and upgrades are going to be carried by your call center partner.

Call Center HR Support

When considering your in-house contact center overhead costs, don’t forget the foundational expense of recruiting, payroll and taxes, and benefits management. Additionally, these costs can fluctuate depending on your turnover rate. And of course, the HR staff themselves need to be factored into your calculations.

As with all the above factors, HR expenses are by default included in your outsourced per minute or fixed rate.

Other Factors

Finally, there are a number of advantages you’ll gain from outsourcing that will add further value to your investment, which may not be realized through in-house efforts. These factors result in both reduced FTE and increased potential for overall call center success. They include:

Cutting-edge call center technology for efficient call distribution
Cross-training to maximize staffing for peaks and valleys of call volume
Shared pool options for lower volume hours of operation
Deep expertise in forecasting for maximized efficiency
Risk mitigation in the management of both human and technology resources.

Though this is an abbreviated guide, it should give you a good idea of how all your costs break down so you’re not left trying to compare apples to oranges. At Blue Ocean, we know that calculating costs can be a big headache. If you’re looking for some more in-depth insight on the math, don’t hesitate to contact us today at 902.722.3300.